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I should add that we’ve tested the eLicenser dongle on a Mac that has Cubase 8.5 installed and it worked (Cubase loaded) - so the dongle is working. If you know the manufacturer of your device, you can visit its website and check the support section for driver software.”Īny help would be much appreciated, this is hurting creativity! A new page opens, prompting you to enter the number of the eLicenser holding your license - or the Activation Code you've used to download the license. “Windows found driver software for you device but encountered an error while attempting to install it. Select 'Products' on the left Click 'Show eLicenser-based products' Click on the button Register eLicenser / software. To find a driver for this device, click Update Driver.”Īfter (re)installing the latest eLicenser Control, even pointing Update Drivers to Windows\System32\ (where SYNSOACC.dll exists) fails to update the driver, with the message: You can withdraw or alter your consent at any. Please note, that according to the case law of the European Court of Justice, the USA does not currently have equivalent privacy protection to the EU, and there is a risk of undetected data processing by government agencies. Steinberg Licensing is an identity-based license management system, where your identity as our customer is at the heart of everything. The system cannot find the file specified. Your consent also extends to data transmission to providers in the USA. The eLicenser Control Center is a utility that allows for managing music software licenses by a variety of manufacturers. A dialog box of the eLicenser Control Center pops up with the Activation Code already filled in. “The drivers for this device are not installed. The eLicenser Control Center opens in the background. In Device Manager > Other devices > eLicenser > Properties > Device Status: It’s quite up-to-date, in fact I believe I installed a wad of new security updates since last using Cubase. I have also since attempted a full uninstall (also did check for lingering files each time) and reinstalled. So I downloaded and installed, didn’t help my problem). By this time, a brand new version of the eLicenser software had just been released (eLicenser Control Version 6.5). Enter the Activation Code in the eLicenser Control Center (eLCC) to obtain a license which is then stored on an eLicenser. After installation of your Steinberg application, the eLicenser Control Center can be opened via the Start menu on Windows systems or the Applications folder on Mac OS X systems. I checked these forums and the Steinberg knowledge base and saw suggestions to upgrade the eLicenser. In the eLicenser Control Center, you can activate new licenses and check which licenses are installed on your USB-eLicenser. I bought and installed Cubase 8.5 in March, used without problems since…until July 26th, where opening Cubase was met with a popup “No valid License found.
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